My first full-time job was in a women and children's domestic violence refuge in the western suburbs of Sydney. I'd been working part-time through school and uni and once my studies were over, I knew what I wanted to do at the time. I wanted to work in women's services, somewhere in the community, where I could learn about issues affecting women and somehow make a difference. I got lucky. I found a job locally as a women's support worker. It was part-time with a view to becoming full-time for the right candidate. At the time I had a part-time job in a valuations office in the city, so I juggled my week between the two jobs, eventually quitting the valuer's office and working in a community housing co-op, until the refuge put me on full-time. It really was my dream job, but it was short lived. I lasted around three years. I soon grew restless, jaded and fed up with the lack of resources, the poor pay, the politics and the hopelessness and moved on. But those three years are some of the most valuable of my entire life's work experience and I still go back to that time to make sense of a lot of what I encounter in the work place and in the world today. Working in a collective, in a women's centered environment, in a community organisation with limited funding and a monumental social problem to tackle, violence against women and children; it taught me a lot about humanity, government policy, popular culture, social and economic class and diversity. The refuge was a microcosm of the world at large and in a very short time, I got a lifetime's worth of education so valuable, it still echoes in my life today.
Comparing my own life experience and reflecting upon my own cultural and social upbringing, I started to understand deeply the injustices, inequalities, and the cavernous gaps that exist for disadvantaged people. In particular, women and children, people of colour but especially First Nations people, those from non-English speaking backgrounds, poor families and those who were not only being victimised physically, emotionally and psychologically, (I soon learned ALL women and children are, in some ways, within a patriarchal society), but also those that had endeavoured to resist and escape, making the very difficult and dangerous choice to change their lives and demand their safety and prosperity.
The refuge housed four families at a time in the main house, for a period of up to eight weeks. In the adjoining house, another four families could be accommodated for a longer period of time, for up to three months. Women and their children from all walks of life lived together communally, where the differences between them soon became irrelevant and were stripped away, leaving only the commonalities - their health, well-being and security, their day-to-day routines, their goals to become self-reliant and self-determining and their resolve to heal. It didn't matter what language they spoke, what food they preferred to eat, who or what they worshiped, what government they voted for, how much money they made, what suburb they'd come from, what clothes they wore, where they sent their kids to school and what their past experiences had been. They were all suddenly in the same boat, equalised by the paths that had led them to the large house in the suburbs that would be their in-between home, their sanctuary until they could get back on their feet.
It was the 90s. The Bosnian war was raging and we once welcomed two families in the same week; one Serbian, one Bosnian. We knew we had to tread carefully. We discussed the issues with each woman separately during their intake interviews and it was instantly clear that in the state they were both in, due to their very separate and crisis-filled circumstances, it was wise to create some space between them. We took both families in and decided to house them separately, which was an exception to our policy rules. On initial intake we were required to house new families in the main house for eight weeks, until they could move on to permanent housing or get the necessary protection to be able to go back home. The second house was reserved for families who needed more time, giving them three months to establish long-term security. In that instance, we bent the rules and let one of the families stay in the second house on intake, to separate the families and given them the distance they needed to settle in.
As time passed, the women were inevitably introduced and crossed-paths. There were workers on-site 24/7 at the time, but residents lived independent, adult lives and went about their days as they saw fit without much interference from us workers. They had a roster to maintain the house, but were largely able to come and go as they pleased, using the communal facilities together and taking turns to cook or shower and bath their kids. It was for the most part very civilised. Women just get on with it.
Without anyone even realising when or how it happened, the two women connected. They spoke a common language, they found the things that united them and they became friends to some extent. We eventually moved them both into the main house and they got along, even supported each other, until they eventually moved on and went their separate ways.
Culture, religion, language and lifestyle are all constructs. Deeply ingrained and seemingly inherent "second nature", especially those lineages that go back longer than others, they are only however our experiences by luck of birth. Continuity of culture gives us stability and belonging and while it can only take a few generations to solidify and define our identities, the further our histories go back, the more entrenched they become - for better and/or worse. Once we understand that, we can look beyond these constructs and really understand each other as people, without diminishing our unique differences, because those differences are what enrich us. While the values and ideologies we inherit are what gives us our place in the world, our tribe, when we make comparisons we soon see that we simply have different definitions and understandings of the same universal human experience. I learned that very quickly and for the first time at school. My high school had something like 52 different countries represented. It was truly a melting pot. We celebrated our differences, but belonged to one community.
At the refuge it was sometimes difficult to accommodate everyone, but we did it, and that is when people find their common ground. When they are first given the space to be themselves. Like the two women from two different sides of a war who after being given the liberty to express their identities, came together by themselves.
We made sure every single family was allowed to feel acceptance and freedom to exist as they saw fit. We worked with translators and interpreters and communicated in ways other than speaking. We mimed when we had to and used very basic language to get sometimes very complex messages across. We allowed the provision of culturally diverse food. The western suburbs of Sydney are a global marketplace and we either shopped for the women ourselves as all food was provided and covered by the weekly rent they paid (an incremental fraction of their income or nothing if they had none), or reimbursed them if they bought food for themselves. We allowed them to create spaces for reflection, meditation and ritual as they saw fit, to facilitate the reclaiming of their sense of peace from the conflict they had endured. Altars and offerings of all denominations sprung up around the residence and it was inclusive. Adults and children alike knew to show reverence and respect for the trinkets and artifacts that people displayed around the house. Incense sticks, oranges, crosses, candles, flowers, statues, beads and the like would be placed in various corners of the house and yard. Each family had their own private bedroom but the communal areas were collectively used and taken care of whilst still providing an opportunity for individuals to contribute their own expression of identity. With each family passing through, the house reflected countless regions from all over the country and the globe. The cooking smells in the house were varied, cross cultural and always delicious! The office was in the front room and unless we had a meeting on, the door was always open. The backyard had a large childcare center and the children that weren't at school all played together. We held classes and activities including cooking, massage, art and play therapy and had both informal and formal counselling sessions. We celebrated together for birthdays, culturally significant days or just spontaneously over a cup of tea or a cake someone had baked. The women cooked for each other and us workers, they looked after each other's children, they helped each other get dressed and prepared for court or a job interview, they hugged each other when they sobbed and passed the tissues around. They broke up quarrels between the kids and danced when the radio was on. It was often a place of rage, fear and sadness, but mostly a house of hope, joy and fun. More than anything it was a house of kinship and particularly when a group of families ended up living together for the better part of the accommodation period, people got to know each other and became close. That's when the differences were stripped away and love and friendship was all that was left. Those weeks were truly something special and while there was always a service operating in the background: court dates had to be attended, AVOs applied for, instances of abuse and violence rehashed and recorded, mental health issues addressed, Child Protection policies adhered to; what kept everyone going was support, trust, unity, community - sameness, empathy, kindness. Also, courage, strength, resilience and the indomitable spirit of being a woman in this world.
I started off writing this piece with the desire to share two stories, anecdotes that sprung to mind recently, from that time in my life. Sometimes I remember an experience from those days and it takes me back and shows me how to deal with something in the present. I remember how much these events changed my perspective at the time. I was young, in my early 20s and was more naive and optimistic than the older women I worked with, most of whom were in their 50s and had been victims of family violence, racism and discrimination themselves. There were three generations of women working at the refuge at one stage. The first crop were the pioneers from the 1970s when refuges were first established, three women in their 60s and close to retirement who were generally from an Anglo-Australian background. The next group were a group of baby boomers from South American and Asian backgrounds - Uruguay, Argentina, Vietnam - all strongly represented demographics in the local area. Then there was myself and another young woman my age who was Lebanese.
Once there as a Vietnamese resident at the refuge who had a very swollen and black eye. The story goes that her husband had gambled a lot of their life savings away and they'd fought. He assaulted her, hitting her in the face and giving her a black eye. She left with her children and sought accommodation at our service. We knew she had limited English and our Vietnamese worker was working very closely with her as her caseworker. We also knew she was incredibly scared, depressed and sad, understandably and commonly so. She kept to herself, but was always friendly enough. Our Argentinian overnight worker started her shift in the afternoons as we were all leaving. She spent the night and went home as we were all arriving in the morning. She was becoming concerned about the resident as she had been waiting until everyone had gone to bed and then would sit alone outside on the patio and play with an egg. The overnight worker observed her each night and was becoming increasingly concerned about her mental state. When we spoke to the Vietnamese worker about her client, she proceeded to explain what the woman had been doing. She had taken a raw egg and was gently gliding the egg over her black eye, without touching the skin. The swelling and bruising was filled with inflammation and heat and this was being transferred into the egg, causing the swelling and inflammation to be reduced and the white of the egg to harden. At the end of the exercise, the once raw egg became semi-hard boiled. The overnight worker claimed she witnessed this. Over just a few days, the woman's eye was better and the egg was no longer completely raw. Studies have shown the relationship between the consumption of eggs (eating them) and their effects on inflammation. I found some information about hard boiled eggs being used to reduce bruising and swelling, but not a raw egg absorbing the heat of the inflammation and diminishing the swelling, becoming hard in the process. Whether or not what the overnight worker had claim to have witnessed was true, or whether or not the remedy actually works was irrelevant. There was no need to be concerned for her mental state, more than was ordinary given her experience. She knew what she was doing and while a cold pack or ointment is something we would have recommended, using an egg was a legitimate cultural practice that we gave her the space to express. It wasn't bothering or harming anyone and the freedom to do it was comforting and facilitated her healing. From memory the story was shared around with the other women and everyone took an interest. Traditional healing techniques like that opened up conversations among the women that lead to connection and had therapeutic benefits, and even the shyest women would offer up an old remedy that had been passed down among the women in their family. Sometimes it was the ice breaker needed to bring down barriers between them and encourage co-operative living. It also encouraged them to share their more recent experiences and empower each other through their commonalities.
The second story is similar. Again a Vietnamese family was involved. Our child support worker, another Argentinian woman, had noticed that one of the children was displaying some angry red marks up their arms. At first she thought the child may have been scratching themselves, either from an allergy or eczema, or at the very worst case scenario, which wasn't unusual, self-harming. We even considered the possibility that mum may have been harming her child. We were required to be aware and suspicious of child abuse and mistreatment when evidence of injury presented itself. We observed the family and again discussed it with the Vietnamese caseworker. Mum had taken a 2 cent piece (they were still in circulation at that time), and was gently scratching her child's arm, just until the red marks appeared. It wasn't painful, but it was visible. The practice we learned, is called Gua sha (Chinese) or cạo gió (Vietnamese), which is an ancient Chinese medicinal practice that "releases unhealthy bodily matter from blood stasis within sore, tired,
stiff or injured muscle areas to stimulate new oxygenated blood flow to
the areas, thus promot(ing) metabolic cell repair, regeneration, healing
and recovery." Basically, scraping the skin helps with circulation and boosts immunity. It was flu season and the family had just moved into a communal space. Mum wanted to make sure her child didn't get sick. Thankfully we didn't jump to calling DoCS!
These two stories were similar and taught us all a valuable lesson about understanding. When the status quo is a certain set of values, anything deviating from that is othered, judged and condemned. We needed to see with wider eyes. It was so valuable to have culturally appropriate caseworkers and a space where we sought to understand our clients instead of jumping to conclusions. It is something that is lacking in many social services and public domains at large, and the situation is even worse in the private sector, I would imagine.
I am now working in the public health system. It is a diverse environment both in terms of clientele and service providers being from all over the world. We are required to participate in Aboriginal Cultural Awareness Training as mandatory training. I took part recently and found it profoundly moving and emotional. The main feeling I had was rage. I kept thinking about the fact that here we were trying to condense 80,000 years of continuous culture into a three hour seminar to make us better workers, when the gift shop in the main hospital still sells golliwogs!
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| Image writer's own |
Fucking golliwogs! They've been popping up everywhere. Didn't we decide around 30 years ago that golliwogs weren't an acceptable artifact to sell given their very racist and genocidal history? Honestly, look it up, because I can't be stuffed explaining it! This SBS article from two years ago is a good place to start.
While cultural awareness and sensitivity policies are fantastic on paper, the reality is vastly lacking. It is an effort every day to maintain my composure when I witness blatant instances of racial profiling, discrimination, prejudice and downright ignorance, with no clear way to address it or report it and get any sort of adequate response. "Report it to your Manager" is not good enough.
The best I can do is be an example, treat everyone equally while being aware and sensitive toward their individual needs and keep trying to see beyond the things that divide us, by connecting with everyone's humanity first.
I was once a doormat.
Like most girls, I was raised to be nice, accommodating, polite, in control, quiet, easy going. When I say raised, I don't just mean by my parents. If anything, they lit my fire. The part of me that yes, does its best to be kind, but stands up and resists if I feel like I'm being abused or taken advantage of. I mean raised by society generally. I'm referring to all the little messages that told me my discomfort was something I had to tolerate in order not to upset anyone. In some ways, aren't we all conditioned this way? Isn't that the aim of good upbringing? To guide children to develop empathy by growing into emotionally mature and self-regulating adults, so that we can be fully functioning citizens and good, humane people? All good. That's what I'm helping my "just-out-of-toddlerhood" kids to do. No tantrums, acknowledge your feelings and meter your responses, relinquish ego and self-centeredness and do your best to be a positively contributing member of society and help others to do the same.
The biggest lesson we are supposed to learn as we mature is tolerance. Absolutely we need to be tolerant. It is the only way to make the most of and extend the time between when we are affected by something negatively and our response to it. The longer that pause is, the better our response or ability to remove ourselves. And when we fuck up, with practice, we get better at making amends.
Lately though, I have been thinking a lot about this question. When does tolerance become complacency? When does the strength to self-regulate and empathise turn into the weakness of being worn down and allowing ourselves to be abused.
When I had kids, something very vivid turned over in me. I don't think it was sudden, but rather an accumulation of a lifetime of getting to know my own limitations and what I could withstand, in both myself and in others. For others it might be another milestone that forces that change; a death, illness, divorce, sudden loss of income.
It wasn't just about me anymore. I think when we become parents, we have this stark realisation that we are responsible and obligated to being the best version of ourselves so that we can model this existence to our children. Maybe it's not even about parenting as such, but instead a reliving or re-experiencing of childhood, by seeing the world through the eyes of our children, that forces us to re-calibrate.
I started being incapable of tolerating bullshit - and yes that's a quote from Jerry Maguire proclaimed beautifully by Regina King who played Marcee Tidwell, the pregnant wife of Cuba Gooding Jnr.'s Rod Tidwell. You can hear it here.
Actually, I was never capable of it. I think deep down we all know when something isn't right, but we aren't always strong enough or in a position powerful and autonomous enough to be able to articulate it, let alone push back. That comes with time and wisdom and privilege. Personally, I felt that sense starting to get stronger in me the moment I became a parent the first time and by the second and third kid (twins), I couldn't deny the force inside myself to demand what I felt and knew was right for the well-being of both me and my kids, and what I felt was just. I acknowledge that this can be subjective, but generally there is a universality to right and wrong.
Which brings me to the idea of toxicity. The topic is about toxic people, but I mean toxic situations as well. When I was younger I knew when something felt wrong, but I felt powerless to control my proximity to it. That's when my tolerance kicked in. I reveled in a sense of martyrdom and pat myself on the back for being able to withstand arseholes and shitty circumstances. Afterall, wasn't that what it was to be a good person? To sacrifice your own happiness for others and to turn tragedy into comedy. Surviving your pain and anguish and using those lessons to be a beacon of hope and experience to others. I still think that way sometimes and try to pass on what not to do or put up with to my kids.
But when my self-assuredness forced me to cross over, I started to feel that sense of invincibility, and I began to shed the people and situations that made me miserable. I started to see clearly the things I could neither change nor accept and I walked away. Easily. Without looking back.
But that's not the end of the story. I'm still a work in progress, aren't we all? It is naive and unrealistic to think that you can do that forever and with every person and circumstance that feels wrong. Some things you simply cannot shed. Some people, some situations...well you simply have to make peace with them. And that is where I find myself these days. I'm tapping into that pool of tolerance, and it's currently very shallow, to find the ability in myself to rise above that which makes me bristle, that I simply cannot fix or walk away from, with the hope that the volume of the pool will replenish. What has shifted is that it's no longer about feeling like a powerless doormat, but a formidable warrior. And here is what is different. I'm naming it. I'm pointing it out and flashing a flood light over it. When my comfort is compromised, I don't pretend it's ok and I don't run. I vocalise it, I face it and I stare it down. Suddenly it doesn't feel so poisonous or dangerous anymore and more often than not, the toxicity dissipates or better still, the garbage takes itself out.
My tolerance is growing as is my empathy, but it's a different understanding to the one I had growing up, that I just had to be good and pleasant when things were shitty. I have come to the realisation that we are all toxic sometimes. What about the times when I'm toxic? I'm not always an arsehole, but I am sometimes, and I want people to excuse and forgive me when I fuck up. We're all fallible and when we start to see that, we get a bit of perspective. That doesn't mean we have to put up with bullshit people and situations and we all have limits and triggers, but acknowledging that to others we may be no different, certainly helps us to pull our heads in. Some people will leave our lives and it won't be pleasant. They'll be replaced by others and eventually we find the ones that are going to stick. The one person that will never leave you is you, and that's the person you need to make peace with.
I recently started working in a hospital. It's actually a community health center attached to a public hospital, but I have to walk through the main building each shift. There's something very comforting about a hospital. I probably don't need to articulate it. It is simply an environment that levels everything. People are being born, they are unwell, they are tending to loved ones or they are dying. People are working in service of others. On every level; whether they're performing life saving surgery, providing care and support, answering questions at the front desk, making food and coffee or emptying bins and cleaning floors. There is something really special about being a part of that workforce community. I find myself smiling the minute I walk through the doors. I feel myself being extra polite and helpful. I start up conversations with strangers in the lift all the time, AND IT'S RECIPROCATED!
The other day at work wasn't especially significant. I work two days a week and keep as busy as I can for most of the day. The community health center provides services to children from birth to 18 years of age. There are a range of services provided through the public health system for people living in the local area, ranging from speech and hearing assessments, occupational and physiotherapy, paediatric and developmental services, mental health and child protection. I work in the administration section. There are always children around and it feels familiar, comforting and sometimes soothingly chaotic. I sometimes think about my own children when I'm at work. When I'm distracted and busy, they're out of my thoughts, which has given me a balance and freedom from the constant attention required when looking after young children, that I could feel swallowing me up before I got back into the workforce. Going back to work wasn't easy. It took seven months, more than 60 applications and only a handful of interviews, before I finally hit the jackpot. I found myself over qualified and too old for a job that was only two days a week. Those jobs tend to go to school leavers and 20 year olds that employers can underpay. The jobs I was qualified for required shift availability and flexibility on my part, and this time I was inflexible and unavailable. After a couple of decades of being completely at the mercy of employment, I finally had to put my foot down and wait for a role that was accommodating to me and my family's needs. I know it is temporary and I will someday be able to give more, but that time is not right now.
When I'm idle at work, or it's a quiet part of the day, I think about and miss the kids. This is healthy. The resentment I used to feel about being at home all the time has melted away. Even when I knew it wasn't going to be forever and I should have been loving every minute of being with my babies, I didn't. Sometimes I fucking hated it to the point of desperation. Every mother does. How could you not? Being a stay at home parent is relentless, exhausting and isolating. Someone once suggested I should "get a real job" instead and I laughed and I laughed. He was right. A real job pays you, gives you a lunch break, unlimited toilet and coffee breaks and you get to clock off and go home at the end of the day. Being at home with little kids doesn't.
When I hear babies crying at work or a fussy toddler, I smile and think about my kids. I'm empathetic towards the (usually) mothers who are flustered and tired, dragging their kids to the appointments and it makes me feel grateful that my mind is at rest that my kids are at a good daycare, being taken care of, having fun and learning. I wish the workers who have looked after my children were paid better, valued and appreciated more. I wish the care service industry treated its workers with more respect and recognised how vital those services are to a prosperous community. I see pregnant women or new mums at work on a regular basis and my heart remembers that feeling with nostalgia, but also a little bit of relief that it has passed. It was so hard sometimes. Rewarding, but not properly acknowledged or supported and very hard.
I'm acutely aware that I am also surrounded by illness and death. I see patients hooked up to drips, I walk past the radiotherapy ward and walk through the floor that contains the mortuary. I see sadness on the faces of some of the people that walk past me. Expressions of worry, fear and despair.
The one thing I have noticed a lot since starting work, is that people look you directly in the eyes at a hospital. More so than say in a shopping center or when you're walking past someone in the street. I have a habit of making eye contact. I have big eyes and I can't help it. I remember someone once saying that it was very disconcerting and it isn't something that you are supposed to do with strangers. I think I complained to him that nobody ever smiled and he told me it was because it was unusual to expect eye contact from a stranger, let alone acknowledgement with a smile. I was honestly taken aback. Why? Why was it unusual to connect with someone even momentarily? I hadn't expected to exchange numbers and become best friends, but you know, an appropriate level of recognition that we were sharing the same space was normal, I thought. I get it now. I'm older and wiser. I don't always feel like making that connection either and must appear aloof or rude sometimes too, and I don't care. Perhaps I was worried about being judged before and smiled at everyone all the time. I don't do that anymore.
But at work, in the hospital, it feels like the opportunity and the need to do that presents itself more often. And I really like it. It feels good. It's a powerful thing when we connect with others, even for a moment. I always leave work feeling great. Like I contributed something and had meaningful exchanges. It makes me a better person, and not only is it because I work in a hospital, whilst that does add to the significance, it's the power of working in the service industry. I have always worked in a service based industry. Whether it was food service, or community service, or public service. It was those jobs that allowed me to contribute something useful to others and it made me feel good. It motivated me to do good and to value moments when I was in receipt of another person's service.
We need to put more importance on being of service to others. Not in a self-serving and self-righteous sort of way, but by understanding that altruism is healthy and necessary, that kindness is vital and crucial, and that helping each other is actually our natural state. We too often get roped into thinking that it's every person for themselves and that's the only way to get ahead because nobody would do it for you. That's utter bullshit. Everyone has at one time or another been helped. Help is readily available if we are just willing to find a source, ask for it, and receive it gracefully. Opportunities to give are everywhere and really simple. There is no need for aggrandisement. Slowing down to let someone into your lane in traffic, letting someone with less items in front of you in the supermarket queue, holding a door open, giving up your seat...too easy. When we feel strong and the opportunity presents itself, do good, and pass it on. Guaranteed, it will come back your way when you need it too. Then you start to notice those moments more and the laws of attraction kick in. Maybe it's just a slight shift in awareness, but at work it happens all the time. If I go about my day with a positive attitude, willing to help others, being mindful of the people around me and their feelings and needs, I then notice when my needs are being met. I'm bringing this attitude home to my children the three days I'm with them too. I don't have that feeling of isolation and enclosure anymore. I have more patience and I'm more willing to find the silver lining when things get tough. I still understand the massive discrepancy in society when it comes to women's roles both at home and in the workplace. That inequality is still not resolved and is far from balanced, but I feel like I have struck a balance in my own life that is allowing me to contribute to the lives of others so that they may benefit too.
Most of the time we blend in like the grey umbrellas, but when we can, we can choose to be the yellow one.
